Our current system (123Pet) is a local network system that I have set up with 1 main server computer (that doubles as our main retail counter computer) and 2 satellites (1 in the back room and 1 in the grooming room). It is fairly powerful. It has a nice scheduler, a solid inventory management system, a slew of reports I could fun, supports gift cards and web-based access to the local server computer. I don't like that it's all PC based (no cloud, no Mac) and it's pretty large and clunky. Recently, 123Pet went through a very major upgrade which allowed for the remote access, etc. Ever since that update, my local database has been really "wonky" ... weird stuff happening and weird bugs that don't seem to replicate themselves when I'm on the phone with customer support. The short of it - I think there's probably a better option out there. So, I'm currently on the search for better options ...
- Scheduling module ... this will probably end up being something that is a version of a salon scheduling software.
- Loyalty Program ... right now, we utlitize the Loyalty Program HEAVILY in 123Pet and that is something that i would like to see replicated in the new system
- Multi-location ... as we move toward a 2nd retail location for Dee-O-Gee, I need a system that is easy to use and easily handles inventory, loyalty, scheduling for more than 1 location.
- Other stuff ... not as important as the top 3, but also factoring in: integrated CC processing, Gift Cards, Label Printing, iPad register capability, local backup, timecard (employee clock in/out), accounting/payroll